Returns and Refunds Policy

We want you to feel good about every Soulme order.

30-Day Refund Guarantee
If Soulme is not right for you, reach out within 30 days of your order and we will refund you. No questions asked, and no return needed.

How to Request a Refund
Email hello@soulme.co with your order number. We will process your refund within 5 business days, and you do not need to send the product back. Depending on your bank, the refund may take an additional 3 to 5 business days to appear in your account.

Why We Don't Ask for Returns
Returning products that contain THC adds complexity for everyone, and a simple refund is the better experience.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with your order number and a photo so we can resolve it quickly. This does not shorten your 30-day refund guarantee. We will send a replacement or issue a refund, whichever you prefer. Replacement orders go through the same age verification and Florida-only shipping as the original order.

Fraud Prevention
We reserve the right to decline refund requests that show signs of fraud or abuse.